Payment and Orders

Payment Methods:

We offer secure payment options:

Credit Card: We accept Visa and Mastercard.
PayPal: Opt for safe payments through PayPal using your credit or debit card. Quick signup at www.paypal.com.

Payment Issues:

Encountered a payment problem? Contact our Customer Service Team at support@okonomac.com with the subject line "Failed Payment." Include relevant details or a screenshot illustrating the issue.

Order Confirmation:

After completing your order, an email with a confirmation number will be sent.

No Confirmation?

Payment Concerns:

Facing a "Payment Pending" status or a failed payment? Email us at support@okonomac.com with "Failed Payment" in the subject line.

Failed Payment Retry:

Avoid reordering; contact us at support@okonomac.com with "Payment Pending" for a new payment attempt link.

Delayed Order Status:

If your order status doesn’t update within 24 hours after payment, contact us at support@okonomac.com with "Order Status Inquiry."

Order Changes or Cancellation:

Unfortunately, once placed, orders cannot be modified. Review thoroughly before checkout to prevent issues with address details.

Additional Assistance:

For inquiries, contact us at support@okonomac.com with "Order Assistance."

Delivery and Tracking:

Expect an email with a Tracking Number within 72 hours of dispatch.

Delivery Times:

U.S. and Canada: 8 - 25 working days
Europe and U.K: 15 - 30 working days

Holiday and Delay Notice:

Delivery times might extend during sales, holidays, or due to unforeseen events. Orders aren't processed on public holidays.

Delivery Delay Explanation:

Due to order volumes and precautions, delivery delays might occur. Track your order for updates.

Payment and Orders

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