Refund Policies
Customer Satisfaction at OKONOMAC
At OKONOMAC, your satisfaction is our priority. If you encounter any issues with your purchase, please contact us at support@okonomac.com, and we're committed to resolving it for you. Please note, by placing an order, you agree to the following terms:
Cancellation and Modification:
Orders cannot be canceled or modified once placed. Specific considerations include:
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Personalized Orders: Immediate processing makes modifications challenging. Please review carefully before finalizing.
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Holiday Season Modifications: During holidays, adjustments may slightly extend delivery times, but we endeavor to process changes promptly.
Replacement or Refund Policy:
Within 30 days from the order's arrival, we take responsibility in the following cases:
- Damaged, faulty, or incorrect items: You have the option for a replacement or refund. Contact us at support@okonomac.com with a picture of the product to initiate the process.
Our Approach:
Our goal is your satisfaction. We focus on providing replacements or refunds to resolve issues and do not implement return policies. You are welcome to keep the original items.
Replacement with Nominal Fee:
Under certain circumstances, a replacement can be sent with a small fee, such as for:
- Incorrect customization input resulting in the wrong item, design, or size.
- Returned items due to an incorrect address input.
Our Commitment:
Every customer matters to us. We aim to tailor your experience with OKONOMAC to ensure your happiness. Thank you for your trust in us.
For inquiries or assistance, contact us at support@okonomac.com.